Legal
Terms of Service for Nexomir
In brief
What applies when you purchase Nexomir? You pay upfront for a set period of 3, 6, 12, or 24 months. Nothing renews automatically, orders and support are handled via WhatsApp, and every paid package includes a 7-day money-back guarantee in addition to your standard consumer rights.
- The agreement is active from the moment we provide your login details until the end of your chosen term.
- The subscription is for the number of screens specified and intended for private household use.
- Refund requests must be submitted via WhatsApp within 7 days of purchase.
- If we cannot reach a resolution, you may escalate the matter to relevant consumer protection authorities.
Updated
Effective as of and last updated: October 25, 2026
These terms of service apply when you order a free trial or a subscription for the Nexomir service from our team (“we”, “us”) via our website or WhatsApp. By placing an order, you agree to these terms. How we process your personal data is detailed in our privacy policy.
Ordering Nexomir
- Choose your package, tier (Standard or Premium), and duration on the Plans and Pricing page, then send your order details to us via WhatsApp.
- We will confirm the package, price, and payment method in our conversation prior to payment.
- The agreement is finalized once payment is confirmed and we have delivered your login credentials. Details are typically sent shortly after payment.
- You are responsible for ensuring that the information provided, such as your device type and phone number, is accurate.
Pricing and Payment for Nexomir
All prices are listed in USD on the Plans and Pricing page. The price confirmed via WhatsApp before payment is the final cost for your order. There are no startup fees or hidden charges. Payment is processed in advance for the entire duration.
Licenses for third-party apps, such as IBO Player Pro or TiviMate Premium, are not included in the price. These must be purchased directly from the app developers, who hold full responsibility for their software.
Nexomir Free Trial
You may request a 24-hour free trial before making a purchase. The trial is intended for verifying that our service works correctly on your device and network. We reserve the right to decline or limit trials in cases of misuse, such as repeated testing for the same household.
Duration, Renewal, and Termination
- The subscription is valid from the day login credentials are sent and expires automatically on the end date.
- There is no automatic renewal, and no cancellation is required. If you wish to continue, simply contact us before your period ends.
- You may upgrade from Standard to Premium during your subscription. We will provide upgrade pricing on WhatsApp before you finalize the decision.
Right of Withdrawal and Guarantee
As a consumer, you have a right of withdrawal under applicable distance selling laws, subject to the specific exceptions for digital services that begin delivery upon your request. Refer to your local consumer protection resources for more information.
Beyond statutory rights, every paid package includes a 7-day money-back guarantee that starts when your login credentials are delivered. Contact us on WhatsApp within 7 days to describe the issue. We will attempt to resolve it first, and if the service still does not function properly on your network, you will receive a full refund via the same payment method. Details are available in our refund policy.
The guarantee does not apply if the package has been used on more screens than allowed, if login information has been shared, or if 7 days have passed.
Permitted Use of Nexomir
- The subscription is personal and intended for private use within your household. It may not be resold, broadcast publicly, or used for commercial gain.
- You may watch on the number of concurrent screens included in your package. Do not share your login credentials with others.
- You are responsible for your own hardware, internet connection, and any installed applications.
- In cases of serious or repeated misuse, such as account sharing, we may terminate the account without refund after initial contact.
If you are interested in reselling, we offer a dedicated reseller program with separate terms.
Availability and Support
We strive to keep the service accessible 24/7, but we cannot guarantee uninterrupted access due to maintenance, technical issues, or disruptions caused by your ISP. The channel lineup may change if rights holders or providers modify their broadcasts. Support is provided in English via our contact page and WhatsApp every day of the week.
Liability
We are responsible for ensuring the service is delivered as ordered and in accordance with consumer law. We are not liable for indirect damages or errors resulting from your equipment, internet connection, or third-party applications. Nothing in these terms limits your rights as a consumer under mandatory law.
Copyright and Nexomir
Notifications regarding protected content are handled according to our copyright policy. We provide guidance on the legal standing of IPTV in our educational resources.
Complaints and Disputes
If you are dissatisfied, please reach out to us on WhatsApp (+44 7395 985474) so we can attempt to fix the issue. If we cannot reach an agreement, you may contact your local consumer dispute resolution body or seek guidance from consumer protection agencies. Disputes are otherwise settled by general court according to applicable law.
Changes to Terms of Service
We may update these terms. The date at the top indicates when they were last modified. For a package you have already paid for, the terms that applied at the time of purchase remain valid.